Return and Cancellation Policy – Woven By Countex

 

Return Policy:

 

At Woven By Countex, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer hassle-free returns within 7 days of the delivery date. Please read the following guidelines carefully to facilitate a smooth return process:

1. Eligibility:

   • Items must be in their original condition, unworn, unwashed, and with all tags attached.
   • Shoes must be returned in their original box, without any signs of wear or damage to the sole.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at support@wovenbycountex.com with your order number and the reason for the return.
   • Our team will provide you with a return authorization (RA) number and further instructions on how to proceed.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
   • We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed to the original method of payment within 3-5 business days.

5. Exclusions:

   • Final sale items, gift cards, and customized or altered products are not eligible for return unless they are defective or damaged upon receipt.

Cancellation Policy:

We understand that circumstances may change, and you may need to cancel your order. We offer a cancellation window within [number] hours of placing your order. To cancel your order, please follow these steps:

1. Contact Us:

   • To cancel your order, please reach out to our customer service team at support@wovenbycountex.com as soon as possible, providing your order number and reason for cancellation.

2. Cancellation Confirmation:

   • Once your cancellation request is received and processed, we will provide you with confirmation via email.

3. Refund Process:

   • If your order has been canceled within the designated cancellation window and has not yet been shipped, a full refund will be issued to your original method of payment within 3-5 business days.

Please note that orders cannot be canceled once they have been shipped. In such cases, you may initiate a return following our standard return policy.

If you have any questions or need further assistance regarding returns or cancellations, please don’t hesitate to contact our customer service team at support@wovenbycountex.com. We’re here to help you every step of the way.

Note: This Return and Cancellation Policy is subject to change without prior notice. Please refer to the most up-to-date version on our website.